Help Center

Frequently Asked Questions

Everything you need to know about ordering, shipping, compliance, and working with Port City Wholesale.

How do I open a wholesale account?

Visit our signup page and fill out the wholesale application with your business details, EIN or business license, and retail permit information. Most applications are reviewed and approved within 24 hours.

Is there a minimum order for wholesale accounts?

Our standard minimum wholesale order is $250. We offer tiered pricing — the more you order, the better your pricing. Contact your account rep for volume discount details.

Is THCA flower legal in North Carolina?

Yes. THCA flower derived from hemp is legal in North Carolina under the 2018 Farm Bill, as long as it contains less than 0.3% delta-9 THC by dry weight. All Port City Wholesale THCA products meet this requirement and ship with third-party lab results (COAs).

Do your products come with lab results?

Every product we carry is third-party lab tested for potency, pesticides, heavy metals, and residual solvents. Certificates of Analysis (COAs) are available for every batch and included with wholesale shipments.

How fast do you ship?

Orders placed by 2 PM EST ship the same day from our Wilmington, NC warehouse. Most deliveries within North Carolina arrive next-day. Southeast states typically receive orders in 2-3 business days, and nationwide shipping averages 3-5 business days.

What states do you ship to?

We ship to all 50 states. However, product availability may vary by state due to local regulations. Our team can advise on which products are available for your specific state. Contact us for details.

What payment methods do you accept?

We accept ACH bank transfers, wire transfers, and business checks for wholesale accounts. Retail orders can be placed through our online checkout. Contact your account rep for payment details.

Can I return products?

We stand behind the quality of every product. If you receive damaged or defective items, contact us within 48 hours of delivery for a replacement or credit. Unopened products in original packaging may be eligible for return within 14 days.

Do you offer same-day delivery in NC?

Yes, same-day delivery is available for North Carolina orders placed by 12 PM EST, depending on your location. Our Wilmington warehouse serves the entire state with the fastest delivery times in the region.

What product categories do you carry?

We carry THCA flower (indoor, greenhouse, exotic strains), disposable vapes, kratom (powder, capsules, extracts), edibles (gummies, chocolates), concentrates (dabs, wax, shatter), and accessories (lighters, papers, pipes, display fixtures).

How do I know which products will sell in my store?

Every wholesale account gets a dedicated rep who knows the market. We share trend data across our retail network so you can stock what is actually moving. We can also help build your first order based on your store type and location.

Are your vape products PACT Act compliant?

Yes. All vape and nicotine products shipped by Port City Wholesale comply with PACT Act shipping requirements. We handle compliance documentation and provide proper labeling for all regulated products.

Do you carry kratom products?

Yes. We carry a full line of kratom products including powder, capsules, and extract shots from trusted suppliers. All kratom products are lab-tested for purity and potency. Availability may vary by state.

Can I visit your warehouse?

Yes. Our warehouse is located at 1006 S 16th St, Wilmington, NC 28401. Visits are by appointment only — contact us at (919) 400-6401 or orders@portcitywholesale.com to schedule.

How do I contact Port City Wholesale?

Call us at (919) 400-6401, email orders@portcitywholesale.com, or visit our wholesale page to apply for an account. We respond to all inquiries within one business day.

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Our team responds to every inquiry within one business day. Reach out by phone or email.